Skip to main content

FAQs

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered after each successful renewal. For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!

Currently you can only subscribe to selection boxes. We offer a great range of different selection boxes from across our departments, all carefully packed with fresh produce from our Farm Shop counters - click here to view the range of selection boxes)

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal. The customer portal can be accessed through the special link you received in the email that was sent to you when you placed an initial subscription order. You can also access your subscriptions if you create an account on Greendale.com

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a 'skip payment' button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the 'reschedule' button next to the delivery date.

Of course. You can add extra boxes to your subscription in the customer portal.

If the subscription can't be renewed because a payment can't be processed, you will receive an email with a link allowing you to update your payment method safely.